Pro-Energy Questions and Answers About the Savings Program

Who is Pro-Energy?
Pro-Energy is a registered supplier of electricity and natural gas approved by the New York State Public Service Commission. Pro-Energy's mission is to provide low cost electricity and natural gas to businesses and homeowners in Western New York.

Why should I enroll in the program?
With deregulation you have an opportunity to purchase energy supply at a price that is less than you have been paying to NYSEG, RG&E or National Fuel.

How can it be cheaper?
Pro-Energy is aggregating a group of customers that allows us to purchase electricity in large quantities directly from the generators. Also, New York State is encouraging customers to buy from companies like Pro-Energy by reducing the taxes on the electricity, and through various rate incentives. This helps Pro-Energy provide discounts to customers.

Will my service continue as usual?
Yes. Your utility company will continue to read your meter and deliver the energy to your home or business, and provide all the other services they do now.

Is there any enrollment or switching fees?
No. There are no fees for enrolling in the program or switching. 

Who qualifies for the program?
Any current customer of NYSEG, RG&E or National Fuel can request enrollment in Pro-Energy's Power Savings Programs. Currently, we are providing service to more than 4,000 customers.

What do I do in the case of an emergency?
If there are any issues regarding service, call NYSEG at 1-800-575-1121, RG&E at 1-800-743-1701 or National Fuel Gas at 1-800-444-3130.

Who do I call with questions?
Call Pro-Energy at 716-934-3781 or 1-877-PRO-ENER